Powered by AI & Computer Vision
Every civic complaint, resolved with accountability.
GHMC's Integrated Grievance Management System brings together 1.07 crore residents, 150 wards, and 5,000+ field officers on a single AI-powered platform.
Serving Hyderabad, one of India's fastest-growing tech metros
The operating system for civic accountability
Purpose-built for Hyderabad's scale and speed.
AI-Powered Triage
Every complaint is auto-classified, severity-scored, and routed to the right officer — in under 30 seconds.
Photo-Verified Closure
Before-and-after photos pass geo, time, and computer-vision checks before any ticket closes.
Ward-Level Hotspots
Geospatial intelligence surfaces problem clusters before they become emergencies.
Predictive SLA
ML models flag at-risk tickets 24 hours before breach — never after.
Four personas. One platform.
Citizens
File and track complaints through the app, IVR call, WhatsApp, or walk-in.
Field Officers
See your assigned queue, capture on-site photos, and resolve with proof.
Control Room
Monitor intake, dedup, reassign, and intervene before SLA breach.
Leadership
Commissioner-level dashboards with ward drill-down, CSI, and predictions.
Four steps from file to closure.
File
Any channel — app, IVR, WhatsApp, or walk-in.
Route
AI classifies, scores severity, assigns officer.
Resolve
Field officer acts, captures before/after.
Close
Citizen confirms. Auto-reopens if no reply in 48h.